Return, Exchange & Refund

Return, exchange & refunds

Refunds shall be issued if goods are not as described.

  • If an item is faulty we should be contacted immediately and items should be sent back for a refund or exchange.
  • Items should be sent back in the condition in which they were received.
  • Custom printed products are not refundable unless the product is damaged or there is a printing error by us.
  • Refunds will be given if the item is returned within 14 days. All tags and original packaging must still be intact.
  • Refunds will be given once item has been received back. Please include your user ID and Item number with the product, for a faster refund.
  • All postage and packing costs for returns and exchange are to be paid by the buyer. 
  • Postage costs will not be refunded. In case we offered free postage and the postage cost was covered by us during the purchase; we will deduct the actual postage cost from the total value. 
  • Correctly supplied goods will be subject to a handling charge of 10% of the total value of goods plus any carriage charges
  • These policies do not affect your statutory rights.

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